Address
146-13 Archer Ave,
Jamaica Queens, NY 11435
Phone
1.347.636.6687
Queenstps@gmail.com
Frequently Asked Questions
How do I prep the files?
Preferred file types is .STL and the design should be sized to print. See File Prep for more info on how to prepare your order. Orders cannot be started until we have usable artwork.
For a slightly more detailed look at preparing your artwork for print, check out this blog post we wrote called Getting the Best Screen Print From Your Design Files.
How much are the setup fees (aka screen fees)?
We will give you a guy who can do 3D file for your project. Aside from that, it’s free for all basic orders!
What is your turnaround time?
Typical turnaround time is 7-15 business days + shipping time. Turnaround time is only an estimate, is not guaranteed and starts when your order is paid for AND we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. Allow for at least 3 additional days for interior printed tags. The most up-to-date turnaround time will be listed on your quote and invoice. If you have a deadline for your order, you must let us know when placing your order and a rush fee may imply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of Threadbird’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
I’m missing a few 3d products, what happened?
All orders can have up to 5% underrun. Some 3D prints could be damaged during printing. Because of this, we cannot guarantee that you will receive 100% of the 3D Print in your order. We strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered, however, if there is a shortage with your order, we will refund or credit you for the difference.
Do I need to pay for my shirts now?
Yes. Your payment must be received before your order is printed.
Can you do (insert crazy idea here)?
Maybe. Why don’t you drop us an email and we’ll see what we can do!